Shipping

AJK Offroad, LLC only ships within the United States. We DO NOT ship our products internationally.

The shipping costs are determined by our USPS provider. We ship via USPS for your convenience. Shipping costs and delivery dates are estimated at checkout after your order is placed. If you disagree with the price estimated by USPS, contact USPS, not AJK Offroad, LLC.

All online orders are processed within 24-48 hours. Monday -Friday
If an item purchased is not available for immediate shipment you will be contacted by AJK Offroad, LLC.

The customer is responsible for all shipping charges that are incurred, unless we are running a sale, including but not limited to: duty, brokerage, and additional taxes. All orders are carefully packaged before they leave our facility. Loss or mishandling of boxes by the carrier is the responsibility of the carrier. All claims for damaged or lost goods should be reported to the carrier, not AJK Offroad, LLC. If AJK Offroad, LLC can assist in any way with the carrier, we will certainly do so.

For questions about shipping please contact AJK Offroad, LLC at contact@ajkoffroad.com.

Returns

ONCE A PRODUCT HAS BEEN PAINTED, WELDED, INSTALLED OR HAS BEEN ATTEMPTED TO BE INSTALLED, THERE WILL BE NO RETURNS!

AJK OFFROAD, LLC IS NOT RESPONSIBLE FOR BROKEN OR DAMAGED PARTS DURING INSTALLATION.

PLEASE INSPECT YOUR PARTS AS SOON AS THEY ARRIVE FOR DAMAGE. MAKE SURE YOU CHECK THREADS AND FIT AND FUNCTION!

THERE IS A RISK WHEN OPERATING YOUR VEHICLE OR INSTALLING PARTS WITH OR WITHOUT PROFESSIONAL EXPERIENCE. YOU ARE DOING SO AT YOUR OWN RISK!

We know our customers prefer simplicity and convenience. That is why we created our return policy with you in mind. If you receive an item(s) that is defective, please contact AJK Offroad, LLC. We will work with you to replace the part or return the part for a full refund. We accept any new, unopened/unused items within 15 days for a 25% restocking fee. After 15 days, we do not accept any returns and you will receive no refund. We will not cover the return shipping cost on any item(s) because you decided that you no longer want the product.

Refunds are processed as soon as we receive the item. We will e-mail a copy of your refund receipt for your records once the return is fully processed. Upon initiation of a refund, it takes approximately 3-5 business days for the funds to be returned to your account.

All items returned must be in boxes and must have the RMA number and the invoice number clearly marked on the outside of the box and a copy of the invoice inside the box. Any returns made without the necessary information to clearly identify the sender will be held for 15 days and then returned to stock unless we hear from the customer and the item and box can be identified.

All returns must have an RMA (return material authorization) number for you to receive credit for your returned items. Please email contact@ajkoffroad with reason for return and to get an RMA number for your part to be returned.

Cancellation Policy

If you choose to cancel an order WITHIN 24 hours after the order is placed but before the order is shipped, you will be refunded your total order amount free of charge. However, if you choose to cancel your order AFTER 24 hours, a 10% (of total purchase amount) re-stocking fee will be charged to your account. The remaining 90% will be refunded back to you.

If you would like to return an item or have any questions, please contact us.

Privacy and Security Policy

AJK Offroad, LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in any way.  We only collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request.

Your credit card number and other personal information are only used during an encrypted transaction, and AJKOffRoad.com does not save this information in any way.

You may receive information from AJK Offroad regarding our products, services and special offers through email promotions.  Those promotions will be sent via an @ajkoffroad.com email domain.

AJKOffRoad.com reserves the right to make changes to this policy at any time and will update this policy accordingly.  Your continued use of the web site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Terms and conditions

Making Purchases
If you wish to make purchases of products or services described on this web site, you may be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide here will be accurate, complete and current. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. Moreover, you agree to review and to comply with the terms and conditions of any specific agreement that you enter into with AJK OffRoad LLC in connection with the purchase of any product or service.

No Warranties and Limits of Liabilities
Information and documents provided on this web site are provided “as is” without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement. AJK OffRoad LLC uses reasonable efforts to include accurate and up-to-date information on this web site; it does not, however, make any warranties or representations as to its accuracy or completeness. AJK OffRoad LLC periodically adds, changes, improves, or updates the information and documents on this web site without notice. AJK OffRoad LLC assumes no liability or responsibility for any errors or omissions in the content of this web site. Your use of this web site is at your own risk. Under no circumstances and under no legal theory shall AJK OffRoad LLC , its suppliers, or any other party involved in creating, producing, or delivering this web site’s contents be liable to you or any other person for any indirect, direct, special, incidental, or consequential damages arising from your access to, or use of, this web site.